OUR SERVICES
Service and Support StrategiesSERVICES
Our Service and Support Strategies
We utilize a proven leadership and management process for Service & Support Strategy development and sustainable deployment in companies with cultures of high expectations.
The process includes:
Industry experts assess Service & Support business performance, organization and processes from industry benchmark, customer, company and team member perspectives.
Establish both the Strategy and Technology Roadmap for Service & Support.
Establish 3-5 year breakthrough objectives for Service & Support.
Establish annual objectives, Improvement Priorities and KPI’s.
Develop and implement Improvement Plans with appropriate change management and organizational alignment.
Implement Daily Management, disciplined Monthly Reviews and effective Problem Solving.
We work with our clients to answer complex business questions such as:
How is my business performing? Do I have the data, reporting and analysis I need to truly understand what is working and what is not?
How engaged and effective are my teams? Do I have the right organization in place?
How satisfied are my customers?
What does best-in-class look like for my Service & Support business? How do I get there?
Is Service & Support a strategic differentiator for my company?
How effective are my systems and processes? How do we enable success of our employees and customers through better technologies?
Are we evolving with disruptive changes in our industry like connected devices, IOT and outcome-based services?
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1155 Kelly Johnson Blvd. Suite 111 Colorado Springs, CO 80920
