Keep customers informed automatically—without adding work for your team.
ConnectSmart: Real-Time Customer Communication for Service Excellence
ConnectSmart automates customer communication around field service delivery so your entire team delivers clarity, consistency, and confidence—without adding extra work to anyone’s day.
While traditional service organizations struggle to keep customers informed and gather timely feedback, ConnectSmart turns routine field activity into proactive, automated customer engagement that improves satisfaction and operational insight.
Service communication that your customers actually notice
ConnectSmart bridges the gap between what your operations team does and what your customers experience. It does this by automating the most important moments in a service appointment:
Assignment notifications
Once a technician is assigned, the customer receives an instant message with the tech’s name and scheduled visit details.
Appointment reminders
Confirm appointments with customers the day before the site visit
“On the way” alerts
When the technician starts the job on their mobile device, ConnectSmart sends a customizable arrival message so customers know exactly what to expect.
Completion confirmation
After the technician completes the work, the customer is notified automatically.
Feedback loop
A short customer satisfaction survey is delivered immediately after completion, and responses are captured and made visible in your business.
Why Choose ConnectSmart
Improve customer satisfaction with less effort
- Customers today expect timely, clear communication—especially around service appointments. ConnectSmart automates notifications that reduce uncertainty, cut down status inquiries, and build trust.
- Benefit: Fewer “where is my tech?” calls and a better overall experience without extra staffing.
Capture real-time feedback linked to actual work
- Instead of waiting for complaints or reviews weeks after the fact, ConnectSmart delivers immediate, contextual feedback tied directly to completed work. Survey responses are visible back in your system so you can spot trends and take action.
- Benefit: You manage by insights, not guesswork.
Reduce manual coordination and message fatigue
- No more manual texting or emails from dispatchers or technicians. Messages are triggered automatically by real field events and use templates you control.
- Benefit: Consistent communication without adding tasks to your internal workflow.
How It Works
1
Technician assignment triggers a customer message
As soon as the task is scheduled and assigned.
When the technician hits “start” in the field app.
Task completion triggers confirmation
The customer sees the work is finished without office intervention.
4
Automatic survey delivery
A short satisfaction survey goes out automatically after work is complete.
5
Survey data lands in your dashboard or saved search for reporting and action.
This flow helps close the loop between operations and customer experience, giving you clarity and measurable insights that matter.
IN ACTION
ConnectSmart in Action
Unlike generic notification tools, ConnectSmart is purpose-built for service organizations that rely on field execution and customer satisfaction. It works with your dispatch and mobile tools, so communication happens at the right event trigger—without manual steps.
ConnectSmart is ideal for service teams that want:
Predictable, consistent customer updates
Reduced inbound status calls
Feedback tied directly to work delivered
Communication that looks professional and trustworthy
Ready to bring clarity to your customer communication?
ConnectSmart turns everyday service delivery into an automated engagement engine that:
Keeps customers informed
Reduces manual work
Surfaces meaningful feedback
Contact us to schedule a demo and see how ConnectSmart integrates with your service workflows.
Accrete can manage customer satisfaction surveys on your behalf.
ConnectSmart Pricing
Subscribe today with free cancellation and no payment through the end of the first calendar month
Included
ConnectSart Subscription: Automated Communication Triggers to Customers:
Assignment notifications
Appointment reminders
On the way alerts
Completion confirmation
Customer Satisfaction survey*
Monthly Subscription
$299
(Payment due at the end of the first month)
*Additional fees apply if an existing survey solution is not in place. Cancel anytime
Includes an initial setup and training session
Annual Subscription
$2,400 (save 33%)
(Payment due at the end of the first month)
*Additional fees apply if an existing survey solution is not in place
Includes an initial setup and training session
Get In Touch
1155 Kelly Johnson Blvd. Suite 111 Colorado Springs, CO 80920