Challenge #2: No More “Where’s My Tech?” — Solving the Dispatch Dilemma
In the pool and spa business, showing up on time and being prepared is just as important as doing the job well. Customers expect you to arrive when you say you will, service/fix their pool quickly, and keep them updated along the way.
However, if dispatchers can’t see where technicians are, what jobs they’ve finished, or what tools they have with them, the schedule can quickly turn into a mess. This is called poor field visibility, and it causes stress for your office, your techs, and your customers.
How Poor Visibility Creates Chaos
| When you can’t see your field team’s schedule and location in real time, things get messy quickly:
Every one of these issues costs time, money, and customer trust. Many areas have a limited window for swimmable days, missed service appointments will frustrate customers. This will jeopardize their willingness to sign service agreements for next season impacting retention and long-term revenue. | |
Why Old Dispatch Methods Fall Short
Many pool companies still use whiteboards, paper schedules, offline spreadsheets or group texts to manage daily work. This might seem fine for a few jobs, but as soon as there are last-minute changes, delays, cancellations, or emergencies, the plan falls apart. Updates are slow, details get lost, and dispatchers spend their time making phone calls to chase-down technicians and updating customers.
How PoolSmart Fixes Dispatch Problems
PoolSmart’s as a single unified system with a dispatch calendar and a mobile app for field techs, gives your office and field teams real-time visibility into the day’s work:
- Visibility: See where every tech is and which jobs they’re working on with a map and list view
- Instant updates: Update schedules directly to technicians mobile device when priorities or schedules change
- Efficient Routes: Plan routes that save drive time and fuel
- Shared Information: Send full job details, including customer notes, and parts lists directly to a tech’s phone or tablet
- Job Statuses: Track job completion live so the next task can be assigned without delay
Instead of juggling multiple tools, dispatchers can manage the whole operation from one screen.
Beyond dispatch and scheduling, Poolsmart also comes with powerful dashboards. With these field service managers can track unfinished jobs that require follow up, high priority services or unassigned appointments upcoming. This enables them to be ahead of issues before they compound.
The Benefits of Real-Time Scheduling
With PoolSmart you can have:
- Happier customers because you arrive on time and complete service without delay.
- Prepared technicians who know exactly what to bring and what needs to be done.
- Faster routes that cut down on wasted travel time.
- Smoother workdays with fewer last-minute changes and emergencies.
- Better teamwork because everyone sees the same information at the same time.
This results in higher customer satisfaction and will boost next season’s service agreement renewal rates. Along with cutting operational costs and driving increased profitability.
Learn More about Accrete’s PoolSmart Solution or reach out for a demo!
What’s Next in the Series
This is Challenge #2 in our “5 Challenges Holding Back Pool & Spa Companies and How to Fix Them” series.
Next, we’ll look at Challenge #3: Stop Bleeding Profit: The Case for Real-Time Job Costing —how PoolSmart helps you protect your margins before it’s too late.
Check out our previous article: Challenge #1: Ditch the Spreadsheets: Why Pool Companies Need Unified Operations
