SUMMARY

FSM – Field Service Management

Accrete Consulting work with clients of all sizes and industries to develop and implement business strategies for their Service, Support, and Spares organizations that achieve long term, measurable success and transform customer relationships.  This includes the technology implementation associated with making these improvements.

Accrete’s leadership team’s experience with field service management processes and enabling applications date back more than 25 years. It included a deployment of a service management solution at Synopsys in 2002, a warranty repair strategy and process overhaul, followed by an implementation at Apple, a number of large scale field service management implementations at enterprise-level customers.

Since 2008, as Accrete, we have assisted companies with service strategies, process improvements, and application implementations that included global roll-outs to thousands of field techs for leading companies like KLA-Tencor, Intuitive Surgical, a number of CAT dealers, and leading HVAC companies.

In 2023, Accrete became the first certified implementation partner for NextService (now  NetSuite FSM – Field Service Management since the acquisition by Oracle). Accrete Consulting is still the leading NetSuite implementation partner, with as of May 2024 having implemented more FSM projects than all the other NetSuite partners combined.  Our customers range from companies with as little as 10 field techs, to an organization with more than 1400 field users on NetSuite’s platform.