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SUMMARY

Business Intelligence & Analytics

Visibility into operational data is the key to streamlining processes, minimizing costs, improving profitability, and exceeding customer expectations. With modern ERP and Field Service Management applications, this data is available and waiting to be harnessed. With the strategic implementation of modern reporting and analytics tools, such as NetSuite’s Analytical Warehouse (NSAW) or SolBI, companies can unlock hidden value, streamline processes, and make smarter, data-driven decisions.

Track Key performance indicators such as:

Technician Utilization, First Time Fix Rates, and Mean Time to Repair 

Equipment Uptime, SLA, and Contract Compliance

Project Profitability

Inventory Usage Trends and Leakage

Additionally, by integrating intelligent predictive analytics and AI/ML with field service operations, you can gain real-time insights, predict potential issues, and create a proactive, customer-centric service model.

Generative AI capabilities can be leveraged to enable faster troubleshooting and resolution for field technicians. Through leveraging, equipment information, historical problem descriptions and repair notes, manuals and other knowledge documents solution recommendations can generated guiding field technicians through complex repairs and optimizing knowledge transfer.

At Accrete Consulting, we specialize in helping businesses leverage analytics to transform field service processes, driving efficiency, profitability, and customer satisfaction. Let us guide you in harnessing the power of analytics and AI to elevate your field service operations.

SERVICES

Advanced Analytics and AI

Accrete will help you gain a holistic view of performance through connecting your ERP system with analytics systems such as NetSuite Analytics Warehouse and SolBI. We will set up a comprehensive KPI and related dashboards and reports, enabling data-driven decision-making.

 Configuring dashboards, KPIs and operations heartbeat reports is just the starting point. Through using advanced analytics capabilities such as machine learning and LLM integration, your data can be analyzed to detect anomalies, identify patterns, and predict future trends. This allows businesses to be proactive rather than reactive to challenges.

 For example, using field service task planned details and actuals from technicians in the field, we can analyze for trends. Such as increases in average compilation time, late arrival rate, overdue tasks, or unbalanced workloads. These insights can be used to improve service delivery by helping spot crews or technicians who may benefit from additional training or pinpointing inefficiencies in your dispatching process or routing schedules.

Pool Industry Analytics and AI solutions with Sol BI

We’re excited to announce the launch of an integrated business intelligence solution designed specifically for pool and spa companies. It was developed by combining decades of field service industry experience from Accrete with next-gen analytics and AI expertise from Sol BI. We designed the product to give better visibility into performance metrics that matter most—technician utilization, first-time fix rates, on-time completion rate, and profitability.

No more flying blind with fragmented systems and siloed data. Our joint solution empowers service leaders with intelligent dashboards, supported by predictive analytics and machine learning. Your field service data holds a goldmine of insights. Let’s turn that data into your competitive advantage. Whether you’re aiming to improve operational efficiency or boost profitability, we’re making it effortless. The future of field service is data-driven, and it starts now.

We have included a pre-built analytics and AI solution for pool and spa construction companies that can be added to our PoolSmart solution or implemented independently of it.

Get In Touch

1155 Kelly Johnson Blvd. Suite 111 Colorado Springs, CO 80920

719-645-6111
info@accrete.com